Effective date: 4th March 2026
About this policy
This policy explains how Love Cashback manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Identity and contact details (name, email).
- Usage and transaction data for cashback (click IDs, retailer, order value, order date, spend amount, commission earned, cashback earned, approval dates and status).
- Technical data (IP, device, browser) and cookies for attribution and analytics.
- Support communications and claim evidence.
Why we collect it
- To provide our coupons and cashback services and allocate rewards.
- To process payouts and keep financial records.
- To improve our services and communicate updates/offers (you can opt out).
- To protect against fraud and maintain security.
- To comply with legal obligations.
Disclosure
We may disclose personal information to retailers and affiliate networks to confirm purchases and commissions, to service providers (hosting, analytics, payment, fraud prevention, support), and to regulators or law enforcement where required.
Overseas recipients
Some recipients may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient will handle it in accordance with the APPs.
Cookies & tracking
Cookies and similar technologies are used to attribute sales for cashback and to measure performance. You can control cookies in your browser; some are essential for cashback tracking.
Data security & retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only as long as needed for the purposes described or as required by law.
Access and correction
You can request access to your personal information and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Complaints
If you have a privacy concern, contact our Privacy Officer at [email protected]. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Browser extension
We offer the Love Cashback browser extension for Google Chrome. The extension detects when you visit a cashback-eligible store and lets you activate cashback with one click. In addition to the data described above, the extension processes the following:
- Authentication token – when you sign in via the extension, an API token is stored locally in your browser (using Chrome's storage API) to keep you signed in. No passwords are handled by the extension.
- Tab URL matching – the extension reads the URL of your active browser tab to check whether the website you are visiting is a cashback-eligible store. URLs are compared in-memory against a locally cached list of stores and are not recorded, stored, or transmitted.
- Cached store data – a list of participating store domains is cached locally in your browser and refreshed periodically. This data contains no personal information.
- Profile display – your first name and cashback balance are fetched from the Love Cashback API and displayed within the extension popup. No additional personal data is collected beyond what is already held by the platform.
All extension code runs locally in your browser. No browsing history, page content, or personal information is collected or transmitted by the extension beyond the authenticated API requests described in this policy. You can remove the extension and its locally stored data at any time via your browser settings.
Updates
We may update this policy periodically and will publish the latest version on this page.