Effective date: 8th August 2025
About this policy
This policy explains how Love Cashback manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Identity and contact details (name, email).
- Usage and transaction data for cashback (click IDs, retailer, order value, order date, spend amount, commission earned, cashback earned, approval dates and status).
- Technical data (IP, device, browser) and cookies for attribution and analytics.
- Support communications and claim evidence.
Why we collect it
- To provide our coupons and cashback services and allocate rewards.
- To process payouts and keep financial records.
- To improve our services and communicate updates/offers (you can opt out).
- To protect against fraud and maintain security.
- To comply with legal obligations.
Disclosure
We may disclose personal information to retailers and affiliate networks to confirm purchases and commissions, to service providers (hosting, analytics, payment, fraud prevention, support), and to regulators or law enforcement where required.
Overseas recipients
Some recipients may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient will handle it in accordance with the APPs.
Cookies & tracking
Cookies and similar technologies are used to attribute sales for cashback and to measure performance. You can control cookies in your browser; some are essential for cashback tracking.
Data security & retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only as long as needed for the purposes described or as required by law.
Access and correction
You can request access to your personal information and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Complaints
If you have a privacy concern, contact our Privacy Officer at [email protected]. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Updates
We may update this policy periodically and will publish the latest version on this page.